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An Empirical Investigation on Electronic Government Services Continuance and Trust
Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap (from 2013). (SQUAD)ORCID-id: 0000-0002-7885-0369
University of Engineering and Technology, Pakistan.
Aalto University, Finland.
2023 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Trust is an important factor that contributes to citizens' willingness to continuance use of e-gov services. However, there is a lack of prior investigation about trust and continuance use of e-gov services in Pakistan - a developing country. We propose a model to investigate citizens' trust and e-gov services' continuous use intention to fill this research gap. Our study collected data from an online survey of 558 Pakistani citizens. Using partial least squares analysis, we found that disposition to trust positively correlates with both internet and government trust. Moreover, citizen satisfaction, trust, perceived usefulness, confirmation, and perceived risk all have significant impacts on the continuous use intention of e-gov services. This research extends and validates the Expectation-Confirmation Model by exploring key factors that influence e-gov continuance use intention. As such, our study offers valuable insights for policymakers and practitioners involved in e-gov service delivery in developing countries like Pakistan. The paper also discusses our findings' implications and identifies future research directions.

Ort, förlag, år, upplaga, sidor
IEEE, 2023. s. 1-8
Nyckelord [en]
e-government, e-services, trust, diffusion, Pakistan
Nationell ämneskategori
Datavetenskap (datalogi) Studier av offentlig förvaltning Systemvetenskap, informationssystem och informatik
Forskningsämne
Datavetenskap
Identifikatorer
URN: urn:nbn:se:kau:diva-97702DOI: 10.1109/ISTAS57930.2023.10306133Scopus ID: 2-s2.0-85178515005ISBN: 979-8-3503-2486-0 (digital)OAI: oai:DiVA.org:kau-97702DiVA, id: diva2:1819067
Konferens
29th Annual IEEE International Symposium on Technology and Society, ISTAS, Swansea, England, September 13-15, 2023.
Tillgänglig från: 2023-12-13 Skapad: 2023-12-13 Senast uppdaterad: 2024-01-03Bibliografiskt granskad

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Ahmad, Muhammad Ovais
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Institutionen för matematik och datavetenskap (from 2013)
Datavetenskap (datalogi)Studier av offentlig förvaltningSystemvetenskap, informationssystem och informatik

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Totalt: 244 träffar
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