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Digital Solutions to What?: WPR as a Model for Public Servants Seeking a Better Grip on Their Local Digitalization Policy
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-).
Mittuniversitetet, Fakulteten för naturvetenskap, teknik och medier, Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-).
2023 (engelsk)Inngår i: Lecture Notes in Business Information Processing, Springer, 2023, s. 242-250Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Public-sector digitalization has gained traction over the years, and with it has come a flood of official documents (policies and grey literature) highlighting what the (digital) future is supposed to look like and proposing a range of digital solutions to inspire action. Such policies and strategic documents propose what will be important in future societies. In this paper, we employ the policy-analysis framework, ‘what’s the problem represented to be’ (WPR), first developed by Bacchi. We conducted a workshop with a Swedish municipality, inviting key actors to work with the idea of digitalization to re-read their digitalization policy in light of the WPR framework. The purpose of this paper is to investigate what surfaced when the policymakers and public servants used WPR to dissect their own digitalization policy. The results show that the key actors’ reflections centred around the value of the policy itself, and the WPR framework seemed to enhance their ability to reflect upon the usability of the policy and the work needed to implement and evaluate it. Furthermore, they pinpointed that the digitalization policy appeared rather naïve in terms of contextual factors (lack of recontextualisation on the municipal level) and hindrances (lack of resources to tackle existing hindrances). 

sted, utgiver, år, opplag, sider
Springer, 2023. s. 242-250
Emneord [en]
Digitalization, e-Government, policy analysis, WPR
HSV kategori
Identifikatorer
URN: urn:nbn:se:miun:diva-48549DOI: 10.1007/978-3-031-30694-5_18ISI: 001308340700018Scopus ID: 2-s2.0-85161403110ISBN: 9783031306938 (tryckt)OAI: oai:DiVA.org:miun-48549DiVA, id: diva2:1771271
Konferanse
19th European, Mediterranean, and Middle Eastern Conference on Information Systems, EMCIS 2022 Virtual, Online, 21 December 2022 through 22 December, 2022
Tilgjengelig fra: 2023-06-20 Laget: 2023-06-20 Sist oppdatert: 2024-10-11bibliografisk kontrollert
Inngår i avhandling
1. Clash of Modernities in a Digital Age
Åpne denne publikasjonen i ny fane eller vindu >>Clash of Modernities in a Digital Age
2023 (engelsk)Licentiatavhandling, med artikler (Annet vitenskapelig)
Abstract [en]

The importance of digitalization is increasingly recognised in academia, practice, and social life as a whole. In discussions of digitalization, the terms “transformative” or “transformation” are used to highlight the future ideal future as a result from intensified use of computers and digitalized technology. In the pursuit of this desired future, the notion of modern comes to mind, with Latour’s statement that how modern and non-modern are a demarcation of time: when something is modern, it is of a different time. Thus, in order to study digitalization with an emphasis on the larger, transformative scale and considering different interests, this thesis provides an exposé the phenomenon of digitalization’s wider ramifications using theories of modernity. Whilst modernity theories have been extensively used in sociology, they have rarely been applied in information systems or e-Government research. To operationalise modernity theories, first and second (reflexive) modernity are used. The thesis is based on three research papers on the Swedish public-sector context, focusing on digitalization and regional development (Paper I), municipal policies (Paper II), and local municipal employees’ translations of their digitalization policy (Paper III). In order to aid me in looking into digitalization I drew on previous research from fields such as philosophy of technology and science and technology studies, which have long studied technology in relation to society. The analysis revealed two distinct ideas. The first is that of digitalization as an efficient juggernaut, a large runaway engine going full throttle towards its desired destination: a digitalized society that utilises all of the benefits digitalization provides. Second, Latour’s notion, described in We Have Never Been Modern, of the public sector as stuck reproducing 19th century values of industrialisation, when closer inspection reveals that these 19th century values of efficiency, control, and rationality are not equipped to handle second modernity issues such as democracy and participation. The contribution of this thesis is twofold: i) a theoretical contribution, using modernity as a theoretical lens in order to understand digitalization and society; and ii) a methodological contribution, operationalising the discursive landscape of digitalization, using different levels of analysis to aggregate the findings to a higher abstraction level. Suggestions for future research include consideration of the problems regarding democracy and participation, which were the core of Scandinavian information systems research during the latter half of the 20th century. I advocate for revisiting these ideas and taking inspiration from both critical information systems and participatory design in Scandinavia.

sted, utgiver, år, opplag, sider
Sundsvall: Mid Sweden University, 2023. s. 61
Serie
Mid Sweden University licentiate thesis, ISSN 1652-8948 ; 198
HSV kategori
Identifikatorer
urn:nbn:se:miun:diva-49391 (URN)978-91-89786-34-9 (ISBN)
Presentation
2023-10-20, O102, Holmgatan 10, Sundsvall, 09:15 (svensk)
Opponent
Veileder
Prosjekter
Digitalisering, mätbarhet och värderealisering (DIVÄ)
Tilgjengelig fra: 2023-09-28 Laget: 2023-09-27 Sist oppdatert: 2023-09-28bibliografisk kontrollert

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