This study aims to explain how many organizations in various fields are affected by the global pandemic Covid-19, which led to many organizational changes in the public sector, so those new strategies were implemented to counter these changes. Also, this research sheds light on the role of the leaders in crisis management through the sensemaking model that helps build a new story and provides logical explanations. It also seeks to study whether these new strategies are effective and how they affect the employee's performance.

The data collection for this paper uses qualitative and quantitative research through an inductive approach to answering the research questions by collecting primary and secondary data. Through qualitative research, six interviews were conducted with employees and leaders at KTH University. And the quantitative data were collected from a questionnaire sent to leaders at KTH University. 

The results show how the KTH University has faced several multiple organizational changes during the pandemic and how the leaders had a vital role in managing the crisis.

Some limitations were encountered, such as the response limitations of KTH leaders, so the researchers could not collect more than 6 interviews, which led to limiting the broad research and obtaining the required results.