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The Future of Podcasts: A Case Study based on Usability Heuristics of a Podcast Service User Interface of an iOS Application
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
2021 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study investigates the Usability of the podcast service User Interface (UI) of the iOS app Aftonbladet. The method used originates from a heuristic evaluation technique where semi- structured interviews were conducted with users of the podcast service to explore the usability and to find usability problems. The conducted interviews determined that there existed usability problems with the UI and thus, usability heuristics have been violated in the UI.

 

Nielsen’s Ten Usability Heuristics for User Interface Design and Nielsen’s Severity Ratings for Usability Problems are applied to the interview answers for evaluating the usability of the podcast service UI.

 

The heuristics that are interpreted as being of critical importance are:

 

  • Heuristic 3. User Control and Freedom 
  • Heuristic 4. Consistency and Standards 
  • Heuristic 5. Error Prevention 
  • Heuristic 6. Recognition rather than Recall 
  • Heuristic 7. Flexibility and Efficiency of Use 
  • Heuristic 8. Aesthetic and Minimalist Design 
  • Heuristic 10. Help and Documentation   

Three out of the ten heuristics were not of critical importance: 

 

  • Heuristic 1. Visibility of System Status 
  • Heuristic 2. Match Between System and Real World 
  • Heuristic 9. Help Users Recognize, Recover and Diagnose from Errors 
Place, publisher, year, edition, pages
2021.
Keywords [en]
Usability, User Interface, Usability Heuristics, Nielsen’s Ten Usability Heuristics, Nielsen’s Severity Ratings, Usability Problem
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-446308OAI: oai:DiVA.org:uu-446308DiVA, id: diva2:1568668
External cooperation
Schibsted
Subject / course
Information Systems
Educational program
Bachelor programme in Information Systems
Supervisors
Examiners
Available from: 2021-06-21 Created: 2021-06-17 Last updated: 2021-06-21Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf