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Ledarens emotionella intelligens och arbetsgruppens autenticitetsklimat: En utforskande studie om arbetsgrupper som har emotionella arbeten
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Denna studie, som är av utforskande karaktär, förenar de två forskningsområdena emotionell intelligens och autenticitetsklimat. Studien syftar till att undersöka om ledares emotionella intelligens har betydelse för autenticitetsklimatet i arbetsgrupper som har emotionella arbeten. Utöver detta är syftet även att undersöka hur ledarnas emotionella intelligens och arbetsgruppernas autenticitetsklimat är i arbetsgrupper som har emotionella arbeten. Detta undersöks genom en kvantitativ enkätundersökning utförd bland ledare och tillhörande arbetsgrupper inom sjukvården och polisen. Ledarna fick besvara en enkät om deras emotionella intelligens och arbetsgruppen fick besvara en enkät om arbetsgruppens autenticitetsklimat. Resultatet visade att ledarnas emotionella intelligens och arbetsgruppens autenticitetsklimat generellt sett var högt. En multipel regressionsanalys visade att användning av emotioner för att underlätta prestation var den EI dimension som hade högst betavärde, därefter kom reglering av emotioner inom individen, sedan kom bedömning och identifiering av emotioner hos andra individer och slutligen bedömning och uttryck av emotioner inom individen. Reglering av emotioner inom individen var den enda av EI dimensionerna som hade en signifikant betydelse för arbetsgruppernas autenticitetsklimat. Inget signifikant samband mellan ledarens emotionella intelligens och arbetsgruppens autenticitetsklimat uppmättes, inte heller mellan ledarens emotionella intelligens i respektive EI dimension och arbetsgruppens autenticitetsklimat.

Abstract [en]

This exploratory study combines two areas of research; emotional intelligence and climate of authenticity. The aim of the study is to investigate whether the leader’s emotional intelligence has an effect of the climate of authenticity in teams with emotional labor. In addition to this the study also aim to explore the level of emotional intelligence of leaders and the climate of authenticity in teams with emotional labor. This is investigated through a quantitative survey among leaders and their teams in health care and the police. The leaders´ were asked to answer a survey about their emotional intelligence and the team were asked to answer a survey about the teams´ climate of authenticity. The result showed a high level of emotional intelligence and climate of authenticity overall. A multiple regression analysis showed that use of emotion was the emotional intelligence dimension with the highest beta value, thereafter comes regulation of emotions, followed by others emotional appraisal and finally self emotional appraisal. Regulation of emotions was the only emotional intelligence dimension with a significant effect on the teams climate of authenticity. No significant relationship between the leaders´ emotional intelligence and the teams climate of authenticity where found, nor between the leaders´ emotional intelligence in each dimension and the climate of authenticity of the team. 

Place, publisher, year, edition, pages
2019. , p. 26
Keywords [en]
climate of authenticity, emotional intelligence, emotional labor, emotional demands, leadership
Keywords [sv]
autenticitetsklimat, emotionell intelligens, emotionellt arbete, emotionella krav, ledarskap
National Category
Psychology
Identifiers
URN: urn:nbn:se:ltu:diva-74622OAI: oai:DiVA.org:ltu-74622DiVA, id: diva2:1325866
Educational program
Psychology, bachelor's level
Supervisors
Examiners
Available from: 2019-06-17 Created: 2019-06-17 Last updated: 2019-06-17Bibliographically approved

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Lehmivaara, JörgenPakkala, Emma
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