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Observation Methods in the Context of Interactive Research
KTH, School of Engineering Sciences in Chemistry, Biotechnology and Health (CBH), Biomedical Engineering and Health Systems, Ergonomics.ORCID iD: 0000-0001-5338-0586
2019 (English)In: 20th Congress of the International Ergonomics Association, IEA 2018, Springer, 2019, Vol. 824, p. 1845-1849Conference paper, Published paper (Refereed)
Abstract [en]

An interactive research approach was applied in an evaluation of a potential organizational change for mail carriers. Interviews and observations were performed. The results showed that specialization of mail carriers into either mail sorting or mail delivery would lead to more monotonous jobs. Observations showed that sorting mail in a new district takes substantially more time than in a well-known district. An interactive research approach creates a participative collaboration between employers, union representatives and researchers within a project. This influences the choice, planning and execution of methods, of which observation is one. Through the interactive discussions, the planning of how, who, when and where to perform the observations can be improved. This contributes to creating better opportunities to obtain valid results. The use of video recordings enables joint analysis, which contributes to higher acceptance of outcomes and results. The overall conclusion is that the combination of an interactive approach and observation methods is a way to improve both methodological validity and higher validity of the results in addition to higher acceptance of the results and subsequent decisions.

Place, publisher, year, edition, pages
Springer, 2019. Vol. 824, p. 1845-1849
Series
Advances in Intelligent Systems and Computing, ISSN 2194-5357 ; 824
Keywords [en]
Change readiness, Partnership, Video recordings
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:kth:diva-234086DOI: 10.1007/978-3-319-96071-5_192Scopus ID: 2-s2.0-85052330473ISBN: 9783319960708 OAI: oai:DiVA.org:kth-234086DiVA, id: diva2:1245607
Conference
20th Congress of the International Ergonomics Association, IEA 2018, Florence, Italy, 26 August 2018 through 30 August 2018
Note

QC 20180905

Available from: 2018-09-05 Created: 2018-09-05 Last updated: 2018-09-05Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
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  • asciidoc
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