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"That really pushes my buttons": Designing bullying and harassment training for the Workplace
Newcastle University, UK.
Newcastle University, UK.
RISE - Research Institutes of Sweden, ICT, SICS.
2018 (English)In: Conference on Human Factors in Computing Systems - Proceedings, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Workplace bullying and harassment have been identified as two of the most concerning silent and unseen occupational hazards of the 21st century. The design of bespoke training addressing domain-specific job roles and relations presents a particular challenge. Using the concept of data-in-place where data is understood as being bound and produced by a particular place, this paper describes how locally-situated accounts can be used to engage employees in workplacespecific training seminars. Using higher education as a case study, we describe a four-stage design process for future training efforts: (1) in-depth interviews for further understanding of bullying and harassment; (2) design of digital probes for capturing contextual data; (3) probe deployment and subsequent data analysis; (4) data-driven discussion-based seminars. We outline the potential for digital probes in promoting the denormalization of toxic workplace cultures, considerations for novel sensitive data governance models, and the discussion of data-in-place's temporal dimension.

Place, publisher, year, edition, pages
2018.
Keywords [en]
Datain-place, Training, Workplace bullying, Workplace harassment, Design, Human computer interaction, Human engineering, Probes, In-depth interviews, Occupational hazards, Subsequent data analysis, Temporal dimensions, Workplace culture, Personnel training
National Category
Natural Sciences
Identifiers
URN: urn:nbn:se:ri:diva-34452DOI: 10.1145/3173574.3173809Scopus ID: 2-s2.0-85046950998ISBN: 9781450356206 (print)ISBN: 9781450356213 (print)OAI: oai:DiVA.org:ri-34452DiVA, id: diva2:1238295
Conference
2018 CHI Conference on Human Factors in Computing Systems, CHI 2018, 21 April 2018 through 26 April 2018
Available from: 2018-08-13 Created: 2018-08-13 Last updated: 2019-02-04Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf