Today’s large flows of information create new challenges for government administrations. In the age of social media, it is not surprising, given the real-time nature of social media outlets that government agencies as well as non-governmental organisations use these means to ensure immediate awareness in cases of breaking events, such as natural disasters or terrorist attacks. However, along with valid information misinformation has been found to be transmitted in social media even during crisis and emergency situations. Misinformation is a common problem in all media, but is exacerbated in digital social media due to the speed and ease with which it can be spread. Furthermore, at this speed, providing countervailing corrective information in a timely manner is even more challenging. The social web enables people to spread information rapidly without confirmation of truth.

Digital disruption through misinformation highlights the need for national governments to create an inclusive, transparent and accountable digital sphere to address this phenomenon.

The main challenges and potential solutions for governments and citizens are examined in this report by ICA, eGovlab of Stockholm University, the Open University in UK and the OECD.