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Facing The Digitalization Challenge: Why Organizational Culture Matters and How It Influences IT Governance Performance
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Information Systems Development: Advances in Methods, Tools and Management: Proceedings / [ed] N. Paspallis, M. Raspopoulos, C. Barry, M. Lang, H. Linger, C. Schneider, Association for Information Systems, 2017Conference paper, Published paper (Refereed)
Abstract [en]

Today it is not possible for the companies to compete without having IT as a strategic driver. That is why IT governance becomes crucial for managers to bring the most value from IT to the business. Additionally organizational culture is an important factor and often blamed when IT governance projects fail. However little in-depth research investigated how the organizational culture changes can improve the IT governance performance. This research is a case study of the IT department of a large company attempting to improve the IT governance while facing the digitalization challenge. In this case the IT department has an organizational culture change journey seeking to improve the IT governance performance. The results indicate that the initial clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore, adhocracy is identified as preferred culture for improving IT governance for growth.

Place, publisher, year, edition, pages
Association for Information Systems, 2017.
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-148227ISBN: 978-9963-2288-3-6 (print)OAI: oai:DiVA.org:su-148227DiVA, id: diva2:1150482
Conference
26th International Conference on Information Systems Development (ISD2017), Larnaca, Cyprus, September 6-8, 2017
Available from: 2017-10-19 Created: 2017-10-19 Last updated: 2018-04-04Bibliographically approved
In thesis
1. Information Technology Governance: The Role of Organizational Culture and Structure
Open this publication in new window or tab >>Information Technology Governance: The Role of Organizational Culture and Structure
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Information Technology Governance (ITG) is among the most important challenges for the managers today. IT is not anymore just a supportive tool but also a strategic driver for the businesses. In the dynamic and competitive world of today, it is crucial for organizations to know how to govern IT rather than just to use it. IT governance deals with specifying responsibilities and decision rights to encourage the desirable behaviour from IT and generate value from IT investments. IT governance can impact the overall performance of organizations, however there are still difficulties in understanding IT governance and the factors that may influence it.

Organizational culture and structure are among the factors that have significant influence on many issues in an organization. According to previous research, organizational culture and structure need to be considered when implementing IT governance. However, there is a lack of research focusing on how organizational culture and structure can influence IT governance performance and implementation. Thus, the main research question addressed in this thesis is: How are organizational culture and structure related to IT governance? To address this question, this research has performed literature reviews and conducted case studies to investigate the role of organizational culture and structure on IT governance. As the first step, the previous literature was reviewed to find the gaps in the research on culture and IT governance. As the next step, four case studies were conducted to explore the influence of organizational culture and structure on IT governance. Two case studies have investigated the relation between organizational structure and IT governance implementation and performance in large organizations; and two other case studies investigated on how different types of organizational culture influence IT governance performance outcomes.

The results of this research respond to the research question by specifying the role of culture in IT governance through a categorization of prior research both from research and practice perspectives; specifying the influence of different organizational culture types on IT governance performance outcomes in different organizations; and by specifying IT organizational structure relationship with IT governance performance outcomes and IT governance implementation.

The research presented in this thesis provides both theoretical and empirical contributions to the IT governance research and practice.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2018. p. 160
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 18-006
Keywords
IT governance, organizational culture, organizational structure, IT governance performance, IT governance implementation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-154740 (URN)978-91-7797-211-2 (ISBN)978-91-7797-212-9 (ISBN)
Public defence
2018-06-04, L50, NOD-huset, Borgarfjordsgatan 12, Kista, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2018-05-08 Created: 2018-04-04 Last updated: 2018-04-20Bibliographically approved

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