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Approaches to team performance assessment: a comparison of self-assessment reports and behavioral observer scales
Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Tekniska högskolan. Swedish Def Research Agency, Linkoping, Sweden.
Linköpings universitet, Institutionen för datavetenskap, Interaktiva och kognitiva system. Linköpings universitet, Filosofiska fakulteten.
Naval Postgrad Sch, USA.
2017 (engelsk)Inngår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 19, nr 2-3, s. 517-528Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Human factors research popularly employs perception-based techniques to investigate team performance and its dependency to cognitive processes. Such studies frequently rely upon either observer-based or self-assessment techniques to collect data. In this study, we examined behavioral observer ratings and self-assessment ratings for measuring team performance in virtual teams, with team performance regarded as a combination of task outcome and team cognition. Juxtaposing self-assessments and observer ratings from a quasi-experiment comparing team performance rating techniques reveals that they indeed produce overall similar results, with both singling out teamwork effectiveness ratings as the strongest contributor to overall team performance. However, the comparisons show remarkably low correlation on individual questionnaire items. The most striking difference is that the team members self-assessments of workload are lower than the corresponding observer ratings. In particular, the self-assessments do not correlate at all with overall team performance, whereas the observers workload ratings are more consistent with contemporary research that suggests a strong correlation between workload and team performance, suggesting that observer-based techniques are more reliable than self-assessments for assessing workload. For other ratings, the results show that the two techniques are fairly equal, suggesting that the choice between methods to employ can be deferred to other considerations such as obtrusiveness, accessibility, and resource availability.

sted, utgiver, år, opplag, sider
SPRINGER LONDON LTD , 2017. Vol. 19, nr 2-3, s. 517-528
Emneord [en]
Behavioral observation scales; Performance assessment; Self-assessment reports; Team performance
HSV kategori
Identifikatorer
URN: urn:nbn:se:liu:diva-140947DOI: 10.1007/s10111-017-0428-0ISI: 000409121400020OAI: oai:DiVA.org:liu-140947DiVA, id: diva2:1142427
Merknad

Funding Agencies|US Office of Naval Research Global, Arlington, VA [N62909-11-1-7019]; Swedish Civil Contingencies Agency, Stockholm, Sweden [2012-3380]

Tilgjengelig fra: 2017-09-19 Laget: 2017-09-19 Sist oppdatert: 2017-10-06

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