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The role of system administrators in information systems success
Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Företagsekonomiska institutionen.
Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Företagsekonomiska institutionen.
2012 (engelsk)Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
Abstract [en]

Limited research has been conducted on how system administrators actually can affect information systems (IS) after they have been implemented; hence, this study examines how system administrators can affect IS success in an implemented IS.

The study identified a system administrator´s affect on the three IS quality dimensions in the DeLone and McLean IS success model. The empirical findings was based on a single case study where the data was collected through interviews with the system administrator and the system assistants, but also through a questionnaire answered by the users of the IS.

The empirical findings suggested that the system administrator can affect IS success through the IS quality dimensions both directly and indirectly. The system administrator´s affect on IS success proved to be highly dependent on the external system vendor and the structure of the internal support unit.

sted, utgiver, år, opplag, sider
2012. , s. 67
Emneord [en]
system administrators; information systems success; The DeLone and McLean IS Success Model; information quality; system quality; service quality
HSV kategori
Identifikatorer
URN: urn:nbn:se:uu:diva-176138OAI: oai:DiVA.org:uu-176138DiVA, id: diva2:534363
Uppsök
Social and Behavioural Science, Law
Veileder
Tilgjengelig fra: 2012-06-18 Laget: 2012-06-16 Sist oppdatert: 2012-06-18bibliografisk kontrollert

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