Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Investigation of risks and value with services used by transporters: A case study within the road freight transportation industry
Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Företagsekonomi.
Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Företagsekonomi.
2012 (engelsk)Independent thesis Advanced level (degree of Master (Two Years)), 20 poäng / 30 hpOppgave
Abstract [en]

The transportation industry is a rapidly changing business. As a result of the increased demand for transportation and the tougher demands on transportation companies’ performance, it is important that they have good and reliable processes that are able to live up to those demands in a highly competitive market. Increased performance is important for transportation companies in order to create value for its customers and steps that can help them to achieve this can be seen as valuable. In Sweden, vehicle manufacturers offer extended services in order to respond to the changes on the transportation market. However, there is a knowledge gap about the experiences of using a product together with extended services that has a more service dominant logic compared to buying and using only the product.

This research is conducted as a multiple-case study with five companies within the freight transportation industry to investigate their experiences of using extended services regarding risk and value concepts. To be able to conduct this research, literature and empirical study has been conducted through the collection of secondary- and primary data such as face-to- face interviews.

The result of this study shows that there are several determining factors, which the case companies consider when determining how to resolve the issues of extended services such as financial aspects, location of workshop, flexibility, size of transporter, and control. Fur- thermore was advantages of using extended services offered by vehicle manufacturers found that related to financial advantages, increased customer service levels, assurance that best service will be provided, and increased up-time. In addition to that it was found that these services could help transportation companies to reduce some risks related to the financial- and goods/physical risk categories. In contrast were advantages of not using extended services offered by vehicle manufacturers found such as financial benefits, possibilities to cooperate, flexibility, increased up-time as a result of location, and control. The loss of control was a risk found that could be decreased if not using vehicle manufacturers extended services. 

sted, utgiver, år, opplag, sider
2012. , s. 57
Emneord [en]
Extended services, road freight transportation industry, value, risk
HSV kategori
Identifikatorer
URN: urn:nbn:se:hj:diva-18279OAI: oai:DiVA.org:hj-18279DiVA, id: diva2:530908
Fag / kurs
IHH, Business Administration
Uppsök
Social and Behavioural Science, Law
Veileder
Examiner
Tilgjengelig fra: 2012-06-19 Laget: 2012-06-05 Sist oppdatert: 2012-06-19bibliografisk kontrollert

Open Access i DiVA

Investigation of risks and value with services used by transporters: A case study within the road freight transportation industry(1088 kB)464 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 1088 kBChecksum SHA-512
a731c5364791cb60c81e563044272c51ea2d9bf0c9ce11e7ad35ac2c5b950bf2104f12137cf97e26f683dc12b363ad01a03c3281e6977f01cd10f08ea32d7467
Type fulltextMimetype application/pdf

Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 466 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 336 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf