It has long been known that the building sector has problems regarding the work of experience feedback. Since Peab Sverige AB in Umeå previously experienced that there has been an improvement potential in this field, they had a student carry out a study on the experience feedback within the company. This took place in 2018 and resulted in a number of proposals for measures. As Peab one year later still had the feeling that the work with experience feedback could be improved, a follow-up was made on this previously study.

The theory is based on previous studies and literature in the field. Peabs routines have been reviewed through their intranet, planket. This to compare how the work with experience feedback works in reality, through an interview study with employees in the production at Stage 4 Mariehöjd. Which is a project of a multi-family house.

Many studies describes problems, due to lack of experience feedback. However, these are seldom made concrete. This study resulted in a number of examples of problems that have a connection to poor experience feedback, such as misplaced floor wells, inadequate fall protection and insufficient waterproofing in bathrooms etcetera. The costs of two problems linked to poor experience feedback have been calculated.

The main problems Peab Sverige AB in Umeå had regarding the work with experience feedback in production have proved to be lack of routines in the management of protocols from meetings that intend to treat experiences feedback. Obstacles that counteract the work with experience feedback have been identified. For example, employees must apply for authorization for certain documents.

This study identified which of the previous action proposals were incorporated and resulted in new proposals based on those already given and new data. With help of earlier mentioned calculation, the cost of poor experience management could be presented.