RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
IT Service Management: The Alignment of ITIL® Practitioner Guidance with Service-Dominant Logic
Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT. (InnovationLab)ORCID-id: 0000-0002-1452-4206
Axelos.
Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
Axelos.
Vise andre og tillknytning
2017 (engelsk)Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The application of a service-oriented perspective in the IT sector has become the paradigm, making managers highly aware of the importance of being service oriented and customer focused. In the IT sector, a service-oriented perspective is encompassed in the widespread field of IT Service Management (ITSM). However, while ITSM practitioners are, to a certain degree, becoming aware of the benefits of the contemporary Service-Dominant Logic perspective, the primary market view still adheres to Goods-Dominant Logic. The majority of IT organisations around the globe rely on the ITSM framework ITIL in order to adopt and adapt a service perspective. The purpose of this paper is to examine how the ITIL® Practitioner Guidance (the latest ITIL book) aligns with Service-Dominant Logic. The paper discusses findings in relation to four codes: Definition of service, The role of the service provider, Value and value propositions, and Co-creation.

sted, utgiver, år, opplag, sider
2017.
Emneord [en]
IT Service Management, ITIL, Service-Dominant Logic, service orientation, IT service, value co-creation
HSV kategori
Forskningsprogram
Handel och IT
Identifikatorer
URN: urn:nbn:se:hb:diva-13293OAI: oai:DiVA.org:hb-13293DiVA: diva2:1169952
Konferanse
The 28th Australasian Conference on Information Systems, Hobart Australia, December 4-6, 2017
Forskningsfinansiär
Knowledge Foundation
Tilgjengelig fra: 2018-01-01 Laget: 2018-01-01 Sist oppdatert: 2018-01-13bibliografisk kontrollert

Open Access i DiVA

ITIL Practitioner vs Service Dominant Logic(280 kB)4 nedlastinger
Filinformasjon
Fil FULLTEXT01.pdfFilstørrelse 280 kBChecksum SHA-512
7018b6d0e3fe7ae7634643fe34c5a78a44254e42d6adc301b35d620f655efd356b27828c0f17b3d7fd86aeae1df8ef2388bbdef3c33a2706f1b4de158a176041
Type fulltextMimetype application/pdf

Søk i DiVA

Av forfatter/redaktør
Cronholm, StefanGöbel, Hannes
Av organisasjonen

Søk utenfor DiVA

GoogleGoogle Scholar
Totalt: 4 nedlastinger
Antall nedlastinger er summen av alle nedlastinger av alle fulltekster. Det kan for eksempel være tidligere versjoner som er ikke lenger tilgjengelige

urn-nbn

Altmetric

urn-nbn
Totalt: 28 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf